Last Updated: March 16, 2025

Aidi Haven is committed to providing a safe and trustworthy environment for all our users. This Trust and Safety Policy outlines the measures we take to protect our community and ensure a positive experience for everyone.

User Verification

We require all users to verify their identity through government-issued identification and contact information before accessing our rental services. This process helps us maintain a secure community by ensuring that all members are accountable for their actions.

Property Standards

All rental properties listed on Aidi Haven must meet our safety and quality standards, including compliance with local laws and regulations, functioning safety equipment (such as smoke detectors), and clean, well-maintained living spaces. Properties are regularly inspected to ensure they continue to meet these standards.

Secure Booking Process

We have implemented a secure booking system that protects both hosts and guests. Our platform uses encryption and other security measures to safeguard personal and payment information, ensuring that all transactions are conducted safely. We also set specific requirements that guests must meet before they can book a property, such as providing a phone number or home address, offering greater control and peace of mind from the start.

Community Guidelines

We expect all users to adhere to our community guidelines, which promote respect, fairness, and non-discrimination. Any behavior that violates these guidelines may result in suspension or termination of access to our services. Clear house rules are established for each property, including guidelines regarding pets, smoking, parties, and quiet hours, to manage expectations effectively.

Reporting and Resolution

We provide a clear process for reporting safety concerns, suspicious behavior, or violations of our policies. Our team investigates all reports promptly and takes appropriate action to resolve issues. In cases of serious misconduct, we utilize reporting functionalities to prevent problematic users from making future bookings.

Data Protection

We employ industry-standard security measures to protect user data and privacy. Please refer to our Privacy Policy for more details on how we handle personal information. Our secure communication platform ensures that all interactions between hosts and guests are protected from identity theft and phishing attempts.

Insurance and Liability

Certain rental properties may include insurance coverage to protect users in the event of accidents or damages. Details of applicable coverage will be communicated prior to booking. We also offer property damage protection plans to safeguard hosts from accidental damage to their property.

Utilizing Technology for Added Security

We leverage technology to enhance security measures within our rental properties. Investing in smart key boxes can provide additional protection while simplifying the check-in and check-out process for guests. Additionally, we utilize platforms that facilitate damage payment requests on behalf of hosts, offering an extra layer of security in the event of unforeseen incidents.

Changes to This Policy

We may update this Trust and Safety Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy regularly to stay informed about how we are protecting our community.

Contact Us

If you have any questions or concerns about this Trust and Safety Policy, please contact us via our contact section. Your feedback is valuable to us and helps us maintain a safe and trustworthy environment for all users.

By using Aidi Haven, you agree to the terms of this Trust and Safety Policy.